Thank you for visiting and shopping at epioneconsumer.ae. Below are the terms and conditions that constitute our Shipping Policy.
Shipping Processing Times
- All orders are processed within [1-3 business days].
- Orders are not shipped or delivered on weekends or holidays.
- If we experience a high volume of orders, shipments may be delayed. In such cases, we will notify you via email or phone.
Note: Please allow additional days in transit for delivery during peak seasons.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Method | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Standard Shipping | 3-7 business days | $[X.XX] |
| Expedited Shipping | 2-3 business days | $[X.XX] |
| Overnight Shipping | 1 business day | $[X.XX] |
Delivery delays can occasionally occur.
Shipment Confirmation & Order Tracking
- You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
- The tracking number will be active within [24-48 hours].
International Shipping Policy
- We currently do/do not ship outside of [specific region/country].
- International shipping fees and delivery times may vary. Additional customs, duties, and taxes may apply, which are the responsibility of the customer.
Customs, Duties, and Taxes
[Your Company Name] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
[Your Company Name] is not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Missing or Delayed Orders
If your order hasn’t arrived within the estimated timeframe, please:
- Verify the shipping address.
- Check for delivery notices.
- Contact the carrier directly.
- Reach out to our team at support@epioneconsumer.ae
Contact Us
If you have any questions about our Shipping Policy, please contact us:
- Email: support@epioneconsumer.ae
- Phone: +971 54 5863993
- Address: Dubai Investment Park 2