Return Policy

At epioneconsumer.ae, we want you to be completely satisfied with your purchase. If you’re not happy for any reason, we’re here to help!

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• You must initiate the return within 7 of receiving the product.
• The item must be unused, in its original condition, and in its original packaging.
• A valid receipt or proof of purchase is required.

2. Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards
• Downloadable or digital products
• Personalized or custom-made items
• Perishable goods (e.g., food, flowers, or similar items)
• Final sale or clearance items

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact us at support@epioneconsumer.ae to request a return authorization.
2. Ship the item back to the following address:
   Dubai Investment Park 2
3. Include your order number and contact details in the package.

Please Note: Customers are responsible for return shipping costs unless the item was defective or incorrect.

4. Refunds

Once we receive your returned item:

• We will inspect it to ensure it meets the return eligibility criteria.
• We will notify you via email regarding the approval or rejection of your refund.
• If approved, a refund will be issued to your original payment method within 5 to 10 days.

Shipping fees are non-refundable unless the return is due to an error on our part (e.g., you received an incorrect or defective item).

5. Exchanges

If you received a defective or damaged item and need a replacement, please contact us at support@epioneconsumer.ae. We will exchange the item free of charge.

6. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

1. Check your bank account again.
2. Contact your credit card company, as it may take some time for the refund to process.
3. If you’ve done this and still haven’t received your refund, please contact us at support@epioneconsumer.ae.

7. Return Shipping Costs

• Customers are responsible for paying their own shipping costs for returns.
• For defective or incorrect items, we will cover the return shipping costs.

Tip: Consider using a trackable shipping service or purchasing shipping insurance for high-value items, as we cannot guarantee receipt of returned items.

8. Contact Us

If you have any questions or concerns about our Return Policy, please contact us:

• Email: support@epioneconsumer.ae
• Phone: +971 54 5863993
• Address: Dubai Investment Park 2