Thank you for shopping at epioneconsumer.ae. We aim to ensure you are completely satisfied with your purchase. If you are not entirely happy with your purchase, we’re here to help.
1. Returns
- You have 3 days from the date you received the item to request a return.
- To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In its original packaging.
- Accompanied by a receipt or proof of purchase.
2. Refunds
Once we receive your returned item, we will inspect it and notify you:
- If your return is approved, we will initiate a refund to your original payment method.
- You will receive the credit within 3, depending on your bank or payment provider’s processing time.
3. Late or Missing Refunds
If you haven’t received your refund yet, please:
- Check your bank account again.
- Contact your credit card company or payment provider, as it may take time for your refund to reflect.
- If you’ve completed these steps and still haven’t received your refund, contact us at support@epioneconsumer.ae
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support@epioneconsumer.ae and send the item to:
Dubai Investment Park 2
5. Shipping Costs for Returns
- Customers are responsible for paying shipping costs for returning items. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping (if applicable) will be deducted from your refund.
- For defective or damaged products, we will cover the return shipping costs.
6. Non-Refundable Items
Certain types of goods are exempt from being returned:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
- Sale or clearance items
- Perishable goods (e.g., food, flowers, newspapers)
7. Contact Us
If you have any questions about our Refund Policy, please contact us:
- Email: support@epioneconsumer.ae
- Phone: +971 54 5863993
- Address: Dubai Investment Park 2